"How are your artworks printed, packaged and mailed?"
Prints are packaged in plastic sleeves within sturdy flat mailers, rigid cardboard mailing tubes or mailing boxes to prevent damage. The illustration prints are printed on 250-310gsm acid free, fine art paper. To preserve the colour in your print, please do not hang or place in direct sunlight or heat.
Frames are for illustration purposes only; they are not included with the purchase of prints.
"How long will it take to receive my order?"
All orders are packaged and posted by myself, and are generally completed in bulk once a week or occasionally once a fortnight. From time of postage, the shipping time frames via regular Australia Post / International Airmail are as follows:
- Within Australia: 2-7 Days
- Worldwide: 7-14 Days
Please note that depending on the postal service, and holidays, within the destination country, these times may vary slightly. *Please note there may be a longer wait time due to the current COVID19 situation.
All artworks are posted via regular Australia Post parcel post with signature on delivery. If you require express postage, please contact me prior to ordering and payment.
International buyers, please note that I cannot be held responsible for any additional customs charges. Prints are posted via Registered Post International where applicable.
If artwork is returned to sender due to an incorrect address or failure to collect within a certain timeframe, I am able to re-send, however it will be at buyer’s own cost.
"Can I return my print?"
Unfortunately I cannot accept a return based on change of mind. If your print arrives damaged I will replace it if stock allows. Exchanges are returned at buyers own cost.
"Do you take private commissions?"
Yes I do. To discuss further, please contact me via the contact form for any enquiries on private illustration commissions or design work. My email is [email protected]
"Can I use a digital version of your artwork on my website/blog/social media account or elsewhere?"
All intellectual property and copyright remains solely with myself, the designer - Karen Chau; and as such cannot be used or reproduced without my permission. Purchasing a print does not entitle you to any copyright or permission to reproduce or resale.
For any other enquiries please address the contact form.